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Whistleblowing and complaint-filing channels

We have dedicated to put in place measures for whistleblowing and complaint-filing against wrong doing, violations of the code of conduct, or dubious behavior implying fraud or malfeasance by those within Bangchak, to ensure Good Corporate Governance. If the complaints were receives about possible violations, an investigation panel of representatives of agencies with no interests in such matters will be set up to deliberate and take due actions.

Whistleblowing and complaint-filing channels

The Board has put in place measures for whistleblowing and complaint-filing against wrongdoing, violations of the code of conduct, or dubious behavior implying fraud or malfeasance by those within Bangchak (employees and stakeholders alike); this includes inaccurate financial reports or a defective internal control system. A mechanism exists for whistleblower protection so that stakeholders may participate in overseeing Bangchak’s interests more efficiently. If the Internal Control Office receives complaints about possible violations, an investigation panel of representatives of agencies with no interests in such matters will be set up to deliberate and take due actions. One may use the following channels :

E-mails : ico@bangchak.co.th
Letters : Internal Control Office
Bangchak Petroleum PCL
210 Sukhumvit 64, Bangchak, Phra Khanong Bangkok 10260
Tel. 0-2335-4566.

This year saw 12 complaints filed. After investigation by regulating units, no evidence of fraud was detected in 11, whereas one was under investigation.