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Sustainability

Root for Sustainable
Business Development

A
Accountability
R
Responsibility
T
Transparency
E
Equitable Treatment
V
Vision to Create Long Term Value
E
Ethics

Key Figures

Water consumption rate

2.30
(cu.m./barrel
output equivalent)

Water consumption rate

2.00
(cu.m./barrel
output equivalent)

Water Discharge

0.8
Million CU.m

Configuration of wastewater treatment process.

Physiochemical treatment

Biological treatment

  1. Biological treatment with an aeration tank: The hyper-classic air injected enables the system to accommodate more discharge, while raising the efficiency of wastewater treatment.
  2. The decanter system promotes continuous sludge removal from the biological treatment system, easing the smell problem.

Wastewater treatment unit

  • RO Waste
  • Cooling Tower Plant 2-3
  • Water Discharge
  • Water Discharge
  1. Biological treatment with an aeration tank: The hyper-classic air injected enables the system to accommodate more discharge, while raising the efficiency of wastewater treatment.
  2. The decanter system promotes continuous sludge removal from the biological treatment system, easing the smell problem.
  3. The Reverse Osmosis Waste System to increase the volume to recycled water in production processes.

The total hours of Bangchak volunteers’ work around the refinery (hours and Baht)

11,673 hours

The total hours of Bangchak volunteers’ work around the refinery (hours and Baht)

6,723 hours

Percentage of the budget for social investment around the refinery


17 million

Percentage of the budget for social investment around the refinery


20.5 million

Satisfaction with community relations activities around the refinery

98.70%
(Target 90%)

Satisfaction with community relations activities around the refinery

98.20%
(Target 90%)

Satisfaction with community relations activities around the refinery

97.00%
(Target 90%)

Satisfaction with community relations activities around the refinery

98.00%
(Target 90%)

Complaint and Comments Received

Contact Channel

Topic (%)

Action taken on complaint

Record complaint on SAP CRM system

Customers’ satisfaction with responses to complaints/recommendations.

Assess satisfaction to resolve complaint.

Outcomes (%)


Customers’ satisfaction with responses to complaints/recommendations.

94
Average
satisfaction

Average days for closing a complaint

2.5
Day
per case
(Complaints about service station, Inthanin, Mini Big C, Car Care, and dealers’ complaints)

Complaints about leak of customers’ information (G4-PR8)

0
Complaints

New Recruits

121
persons

New Recruits

112
persons

New Recruits

64
persons

Resignation

3.26%

Resignation

2.67%

Resignation

3.47%

Average Training Hours

44
hours / employee / year

Individual Development Plan

100%
of employees

Internal Promotion Rate

increased from
14.95

Injury Frequency Rate (IFR)

0
Total Workforce

Injury Severity Rate (ISR)

0
Total Workforce

Total Recordable Injury Rate (TRIR)

4.65
Total Workforce

Work-related illnesses and Fatality

0
0
Total Workforce Contractor

Risk Management

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Sustainability

More Information

Sustainability Report

Year Download
Year 2016 Sustainability Report .PDF
Year 2015 Sustainability Report .PDF
Year 2014 Sustainability Report .PDF
Year 2013 Sustainability Report .PDF
Year 2012 Sustainability Report .PDF
Year 2011 Sustainability Report .PDF
Year 2010 Sustainability Report .PDF
Year 2009 Sustainability Report .PDF
Year 2008 Sustainability Report .PDF
Year 2007 Sustainability Report .PDF
Year 2006 Sustainability Report .PDF